This page provides the official customer support and business identity details for Neatva and should match the information shown in the footer. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. The same contact details are used in the footer so customers and review systems can verify the store operator without conflicting information.
For product questions, it helps to mention whether the request concerns the clip-on pot strainer, extendable sink colander, or clear measuring rinse funnel. Include the relevant detail, such as sink width, handle extension, rim fit, drainage-hole pattern, or package quantity, so support can answer without guessing.
For delivery or return questions, include the order number and photos when the issue involves a cracked rim, damaged handle, missing part, wrong color, or package damage. This keeps the review tied to the actual Neatva item rather than a generic kitchen accessory.
WHAT TO INCLUDE IN A MESSAGE
For the fastest review, include one clear message with the order number, item name, delivery country, and the specific concern. If the item is damaged, attach photos of the product and package. If the question is about fit, mention the listed measurement or feature you are comparing.
NEATVA CATEGORY FOCUS
Support for this store is focused on produce strainers, rinse funnels, sink colanders, and similar kitchen-prep accessories. Questions about unrelated appliances, cookware, or products not sold on this website may not be handled through Neatva support.
OUR IDENTITY
Legal Business Name: BIOGIENE INVESTMENTS PTY LTD
Store Name: Neatva
Physical Business Address: UNIT 9U 175 LOWER GIBBES STREET CHATSWOOD, 2067 Australia
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM PST. These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: info@neatva.shop
Business Phone Number: +61468107727
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
If a product support request depends on condition, size, or missing parts, clear photos and the order number help us review it accurately. When information is incomplete, we may ask for the missing order details before confirming the next step.
We review support messages during the hours listed above. Requests involving delivery status, return inspection, payment verification, or carrier review may require additional order information.