Last updated: July 3, 2026
These Terms of Service apply when customers visit the Neatva website, use the online store, or place an order. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. This store is operated by BIOGIENE INVESTMENTS PTY LTD. By visiting the website or placing an order, the customer agrees to these Terms of Service and to the policies linked on the website.
Neatva presents produce washing strainers and rinse funnels with practical descriptions so customers can review size, material, finish, quantity, and use details before placing an order. Neatva avoids broad multi-category claims and keeps customer guidance tied to the products currently offered on this website.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the legal age or age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents to use this Site. You may not use our products, website, checkout, or services for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction while using the Site.
SECTION 2 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We may modify or discontinue products, content, or services when necessary. Paid order prices are legally protected after checkout is completed, and we will not unilaterally increase paid order prices before shipment. If a clear pricing, inventory, or listing error affects an order, we will contact the customer, cancel the affected order if needed, and issue any applicable refund through the original payment method.
SECTION 3 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel orders that appear fraudulent, high-risk, abusive, incorrectly priced because of a technical error, or otherwise inconsistent with these Terms. Customers agree to provide current, complete and accurate purchase, billing, account, contact, and shipping information for all purchases made at our store. Customers also agree to promptly update account and payment information so we can complete transactions and contact them when needed.
SECTION 4 - GOVERNING LAW
These Terms of Service and any separate agreements under which we provide services shall be governed by and construed in accordance with the laws of Australia. This governing law statement follows the legal business address and registration information supplied for BIOGIENE INVESTMENTS PTY LTD.
Product Information and Store Content
Our goal is to describe produce washing strainers and rinse funnels through clear titles, images, sizes, materials, colors, quantities, care guidance, and intended-use details. Product appearance or measurements may vary slightly due to lighting, screen display, production batch, or measurement method. When an issue involves produce washing strainers and rinse funnels, we look at the item shown on the product page, the delivered parcel, and any photos or notes the customer provides. When an error is found, we may correct product information, availability, or policy content.
Product Use and Care
Products should be used only as intended and according to any care, safety, installation, or use instructions shown on the product page or included with the package. We may consider misuse, improper handling, or unauthorized changes when reviewing support issues.
Payment, Shipping, Returns, and Third-Party Services
Payments are processed through Shopify Payments or other payment methods shown at checkout. Shipping, returns, refunds, and cancellation requests are handled according to our Shipping Policy and Return & Refund Policy. The store may use Shopify, payment processors, analytics tools, shipping carriers, and other service providers to operate the website and fulfill orders.
Intellectual Property, Website Availability, and Updates
Website content, product presentation, text, layout, images, and branding are owned by or licensed to BIOGIENE INVESTMENTS PTY LTD unless otherwise stated. We may update the website or these Terms from time to time. The version posted on this website applies when a customer visits the site or places an order.
Produce Rinsing Product Notes
Neatva product pages are written for kitchen prep accessories such as clip-on pot strainers, extendable sink colanders, and clear measuring rinse funnels. Customers should review size, material, drainage-hole layout, handle style, sink-fit notes, and package contents before ordering. The products are intended for ordinary household rinsing and draining tasks, not for high-heat cooking, commercial food processing, or use as cookware.
Care and Compatibility
Some products may depend on compatible pot rims, sink widths, or small-batch produce quantities. Customers are responsible for checking listed measurements against their intended setup. Product support may consider whether a reported issue relates to drainage openings, clip grip fit, handle extension, rim condition, or use outside the stated purpose.
Listing-Specific Measurements
Measurements for Neatva products are approximate and are provided to help customers compare sink span, cup capacity, clip width, and storage profile. A compatible setup depends on the customer's own sink, pot, bowl, or prep area, so customers should review the listed dimensions before purchase.
Food-Prep Use Boundaries
Unless a product page states otherwise, Neatva strainers and funnels are intended for household rinsing and draining of produce or small prep portions. They should not be used as cutting surfaces, heating tools, oven accessories, deep-fry baskets, or commercial processing equipment.
Customer Setup Responsibility
Customers should compare Neatva measurements with their own intended sink, pot, bowl, or counter setup. A product may be suitable for one kitchen arrangement and not another. Ordering the correct format depends on reviewing the listed dimensions, material, handle style, and drainage design before checkout.
Reasonable Product Expectations
Product images are prepared to show the shape and features of each item, such as perforation spacing, handle extension, clear walls, clip edges, and pour lips. Small color or measurement differences may occur because of screen settings or manufacturing batches, but the product type, quantity, and listed features should match the order record.
SECTION 5 - CONTACT INFORMATION
Company Name: BIOGIENE INVESTMENTS PTY LTD
Store Name: Neatva
Business Address: UNIT 9U 175 LOWER GIBBES STREET CHATSWOOD, 2067 Australia
Email: info@neatva.shop
Phone: +61468107727
Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM PST