Last updated: July 3, 2026
This Return & Refund Policy applies to purchases made from Neatva and explains the return window, item condition, return label, exchanges, and refund timing. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
For produce washing strainers and rinse funnels, customers should keep the original packaging and included accessories until they are sure the item fits their intended use. When an issue involves produce washing strainers and rinse funnels, we look at the item shown on the product page, the delivered parcel, and any photos or notes the customer provides. produce washing strainers and rinse funnels are reviewed with attention to listed material, included pieces, package condition, and ordinary household use.
For produce washing strainers and rinse funnels, new-condition review looks at drainage holes, clip grips, sliding handles, cup walls, pour lips, rims, and included pieces. A returned item should not show food residue, soap buildup, mineral spots from use, knife marks, staining from produce, or deformation from heat exposure.
If the product was received with a cracked rim, bent handle, blocked drainage opening, missing part, or wrong color, include photos before sending the item back. This helps us separate shipping damage or fulfillment error from normal use after delivery.
NEATVA RETURN REVIEW DETAILS
Return inspection for Neatva focuses on whether the item can still be reviewed as a new kitchen accessory. The support team may check for produce residue, water spots from use, soap scent, heat distortion, scratched measuring marks, stretched clips, cracked plastic, stained silicone, missing handles, or packaging pieces that help identify the order.
For non-defective returns, place the strainer or funnel back into clean packaging so the drainage areas and rim shape are not crushed in transit. For defective or incorrect items, keep photos of the received product and parcel before using or discarding the packaging.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items should be returned clean, unused, undamaged, and with the original packaging, tags, manuals, accessories, and included components when those were provided. Damage caused by misuse, improper care, unauthorized alteration, or normal wear may affect eligibility unless applicable law provides otherwise.
RETURN PROCESS & RETURN ADDRESS
To start a return, you can contact us at info@neatva.shop. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To initiate a return review, send one clear message with the checkout email, item name, and any helpful condition photos.
Return method: by mail. Return label: included in the package, free. Approved returns should be mailed to this return address: UNIT 9U 175 LOWER GIBBES STREET CHATSWOOD, 2067 Australia.
When contacting us, include your order number, checkout email, item name, and the reason for the request. If the issue is damage, defect, or an incorrect item, please include clear photos or video of the product and package. When information is incomplete, we may ask for the missing order details before confirming the next step.
RETURN SHIPPING FEES
If the product is defective, damaged, or incorrect upon delivery, we will bear the return shipping costs and provide a free return label.
For accepted returns, the return label is included in the package, free.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIME_FRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
Exchanges are accepted when the replacement item is available and the returned item qualifies under this policy. If the requested exchange is unavailable, we may process an approved refund instead. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact info@neatva.shop or +61468107727. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.